Privacy Policy

Last updated: December 13, 2025

Introduction

At Lucy Lash And Brows, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information that you provide directly to us when you:

  • Schedule an appointment through our website or by phone
  • Fill out contact forms or booking requests
  • Communicate with us via email, phone, or social media
  • Complete client intake forms or consent documents

The types of information we may collect include:

  • Name, email address, phone number, and mailing address
  • Date of birth and age verification
  • Health information relevant to permanent makeup services
  • Payment information (processed securely through third-party providers)
  • Photos of your procedure for before/after documentation (with your explicit consent)

How We Use Your Information

We use the information we collect to:

  • Schedule, confirm, and manage your appointments
  • Provide permanent makeup services and follow-up care
  • Communicate with you about your appointments, services, and aftercare
  • Process payments and maintain transaction records
  • Maintain client records as required by law and professional standards
  • Send appointment reminders and service-related notifications
  • Improve our services and customer experience
  • Comply with legal obligations and protect our legal rights

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With your consent: When you explicitly authorize us to share your information
  • Service providers: With trusted third-party service providers who assist with payment processing, appointment scheduling, or website hosting (under strict confidentiality agreements)
  • Legal requirements: When required by law, court order, or government request
  • Business transfers: In connection with a merger, acquisition, or sale of business assets
  • Health and safety: When necessary to protect the health and safety of you or others

Photo and Image Usage

Before/after photos are an important part of permanent makeup services. We will:

  • Always obtain your explicit written consent before taking photos
  • Never share your photos publicly without a separate marketing consent form
  • Respect your right to decline photo documentation at any time
  • Store photos securely and confidentially in your client file
  • Remove identifying features from marketing materials unless you consent otherwise

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure storage of physical and electronic records
  • Encryption of sensitive data during transmission
  • Limited access to personal information on a need-to-know basis
  • Regular security assessments and updates
  • Secure disposal of information that is no longer needed

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide you with services and support
  • Comply with legal, regulatory, and professional requirements
  • Maintain accurate business and financial records
  • Resolve disputes and enforce our agreements

Client records are typically retained for a minimum of 7 years in accordance with professional standards and state regulations.

Your Rights and Choices

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information (subject to legal retention requirements)
  • Opt out of marketing communications at any time
  • Withdraw consent for photo usage
  • Request a copy of your client records

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

Third-Party Links

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Lucy Lash And Brows

19229 Cortez Blvd, Brooksville, FL 34601

Phone: +1 (352) 585-3253

Email: info@lucylashandbrows.com